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              • 1.What is required to become Takam Machinery dealer overseas?

                For anyone is that interested in becoming our dealer or agent over seas, we would strictly require for them to have their own service team and technical engineers. Of course, Xiamen Takam Machinery also offers training sessions and technical trainings for the dealer or agent's engineer if it is necessary on all of our vertical machine center, horizontal machine center, and double column machine centers.

              • 2.What are the payment terms for your company?

                The standard payment terms of our product is 30% deposit when the placement of order, 70% before shipment and after inspection. Also 100% irrevocable L/C is also welcomed.

              • 3.How is after sales service being taken care of?

                In Takam we have a personal sales person that service each individual dealer/agent or final user customer. We are trained to respond within 24 hrs of time, and give you a solution within 48 hrs. Due to the language barrier, our sales person will act as intermediate between the service engineer and the customer. If there are issues with parts under warranty, we will also gather all information and once confirm ship you the parts via air shipment asap, unless discussed otherwise.

              • 4.What is the delivery time of your machines?

                The standard delivery time of our standard machines for the vertical machine centers are normally around 45~60 days, unless on the order there are some special requirements such as linear scales or other equipments. If there are special requirements please base the delivery time off of the quotation or the confirmation of sales personal.

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